:root{--brand:#0284c7;--brand-d:#075985;--bg:#f0f9ff;--card:#fff;--text:#0c2a4d;--muted:#4f7391;--line:#bae6fd;--ok:#198754;--warn:#b7791f;--bad:#c0392b;--navy:#0b3d91;--sky:#0ea5e9}
*{box-sizing:border-box}html,body{margin:0}
body{font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);overflow-x:hidden}
a{color:var(--brand)}h1,h2,h3{margin:.2em 0 .6em;line-height:1.25}
.muted{color:var(--muted)}small{color:var(--muted)}
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:.75rem;background:#0f2a5c;color:#fff;padding:.55rem .9rem}
.topbar a{color:#fff;text-decoration:none}.brand{font-weight:700;display:flex;align-items:center;gap:.5rem}
.topbar-right{margin-left:auto;display:flex;align-items:center;gap:.9rem}.who{font-size:.85rem}.who small{color:#c7d2fe}
.menu-btn{display:none;background:none;border:0;color:#fff;font-size:1.5rem;min-width:44px;min-height:44px;cursor:pointer}
.brand-mark{display:inline-flex;align-items:center;justify-content:center;background:var(--brand);color:#fff;font-weight:800;border-radius:12px;width:56px;height:56px;margin-bottom:.5rem}
.brand-mark.sm{width:32px;height:32px;border-radius:8px;font-size:.8rem;margin:0}
.bell{position:relative;font-size:1.2rem;min-width:44px;min-height:44px;display:inline-flex;align-items:center;justify-content:center}
.bell .count{position:absolute;top:2px;right:0;background:var(--bad);color:#fff;border-radius:10px;font-size:.65rem;padding:0 5px}
.shell{display:flex;min-height:calc(100vh - 52px)}
.sidebar{width:230px;flex:0 0 230px;background:#fff;border-right:1px solid var(--line);padding:.6rem;display:flex;flex-direction:column;gap:2px}
.sidebar a,.linklike{display:block;padding:.7rem .8rem;border-radius:8px;color:var(--text);text-decoration:none;min-height:44px;background:none;border:0;font:inherit;text-align:left;width:100%;cursor:pointer}
.sidebar a:hover,.linklike:hover{background:#eef3ff}
.content{flex:1;min-width:0;padding:1rem 1.2rem 3rem}
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:1rem 1.1rem;margin-bottom:1rem}
.card.narrow{max-width:460px}
.grid{display:grid;gap:.8rem;grid-template-columns:repeat(auto-fill,minmax(150px,1fr))}
.stat{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:.8rem 1rem;text-decoration:none;color:inherit;display:block}
.stat b{display:block;font-size:1.7rem}.stat span{color:var(--muted);font-size:.85rem}
.stat.bad b{color:var(--bad)}
label{display:block;font-weight:600;margin:.8rem 0 .25rem;font-size:.9rem}
.input,select,textarea{width:100%;padding:.65rem .7rem;border:1px solid #cbd5e1;border-radius:8px;font:inherit;background:#fff;min-height:44px}
textarea{min-height:110px}.input:focus,select:focus,textarea:focus{outline:2px solid #93b4f5;border-color:var(--brand)}
.btn{display:inline-block;padding:.65rem 1rem;border-radius:8px;border:1px solid var(--line);background:#fff;color:var(--text);font:inherit;cursor:pointer;text-decoration:none;min-height:44px;line-height:1.3}
.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn-primary:hover{background:var(--brand-d)}
.btn-danger{background:var(--bad);border-color:var(--bad);color:#fff}.btn-block{width:100%;margin-top:1rem}.btn-sm{padding:.35rem .7rem;min-height:36px;font-size:.85rem}
.alert{padding:.7rem .9rem;border-radius:8px;margin-bottom:1rem;border:1px solid}
.alert-success{background:#e8f6ee;border-color:#a7dbbd;color:#14532d}.alert-danger,.alert-error{background:#fdecea;border-color:#f5b5ae;color:#7a1f16}
.alert-warning{background:#fff7e0;border-color:#f0d68a;color:#6b4e00}.alert-info{background:#e8f0fe;border-color:#b6ccf7;color:#0b3a8a}
.badge{display:inline-block;padding:.12rem .55rem;border-radius:20px;font-size:.75rem;font-weight:600;background:#e5e7eb;color:#374151;white-space:nowrap}
.st-open{background:#e0e7ff;color:#3730a3}.st-assigned{background:#dbeafe;color:#1e40af}.st-in_progress{background:#fef3c7;color:#92400e}
.st-pending{background:#ffedd5;color:#9a3412}.st-completed{background:#dcfce7;color:#166534}.st-cancelled{background:#f3f4f6;color:#6b7280}
.pr-low{background:#f3f4f6}.pr-normal{background:#e0f2fe;color:#075985}.pr-high{background:#ffedd5;color:#9a3412}.pr-urgent{background:#fee2e2;color:#991b1b}
.table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}
table{border-collapse:collapse;width:100%}th,td{padding:.55rem .6rem;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
th{font-size:.78rem;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}
.filters{display:grid;gap:.6rem;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));align-items:end}
.filters label{margin:0 0 .2rem}.row{display:flex;gap:.6rem;flex-wrap:wrap;align-items:center}.spread{justify-content:space-between}
.pager{display:flex;gap:.3rem;flex-wrap:wrap;margin-top:.8rem}.pager a,.pager strong{padding:.4rem .7rem;border:1px solid var(--line);border-radius:6px;text-decoration:none;background:#fff}
.pager strong{background:var(--brand);color:#fff;border-color:var(--brand)}
.tcards{display:none}
.chat{max-height:55vh;overflow-y:auto;display:flex;flex-direction:column;gap:.6rem;padding:.4rem}
.msg{max-width:85%;background:#eef2f7;border-radius:12px;padding:.55rem .75rem;word-wrap:break-word;overflow-wrap:anywhere}
.msg.mine{align-self:flex-end;background:#dbeafe}.msg .meta{font-size:.75rem;color:var(--muted);margin-bottom:.15rem}
.msg.system{align-self:center;max-width:95%;background:#fff;border:1px dashed #cbd5e1;font-size:.82rem;color:#475569;text-align:center}
.msg pre{white-space:pre-wrap;margin:0;font:inherit}.attach{display:block;margin-top:.3rem;font-size:.85rem}.msg img{max-width:100%;max-height:220px;border-radius:8px;display:block;margin-top:.4rem}
.kv{display:grid;grid-template-columns:150px 1fr;gap:.35rem .8rem}.kv dt{color:var(--muted)}.kv dd{margin:0}
.logout-form{margin:0}
.login-body{display:flex;min-height:100vh;align-items:center;justify-content:center;background:linear-gradient(160deg,#0f2a5c,#0b5ed7);padding:1rem}
.login-card{background:#fff;border-radius:16px;padding:1.6rem;width:100%;max-width:380px;text-align:center}.login-card form{text-align:left}
.empty{text-align:center;color:var(--muted);padding:1.6rem}
@media (max-width:820px){
  .menu-btn{display:block}.who{display:none}
  .sidebar{position:fixed;top:52px;left:0;bottom:0;z-index:15;transform:translateX(-102%);transition:transform .2s;box-shadow:2px 0 12px rgba(0,0,0,.15);overflow-y:auto}
  .sidebar.open{transform:none}.content{padding:.8rem .7rem 3rem}
  .table-desktop{display:none}.tcards{display:block}
  .tcard{background:#fff;border:1px solid var(--line);border-radius:10px;padding:.7rem .8rem;margin-bottom:.6rem;display:block;color:inherit;text-decoration:none}
  .kv{grid-template-columns:1fr}.msg{max-width:94%}
}
@media print{.topbar,.sidebar,.btn{display:none}}

/* ===== Sky Gradient theme (override block; delete from here down to go back) ===== */
.topbar{background:var(--navy);border-bottom:3px solid var(--sky);box-shadow:0 2px 10px rgba(11,61,145,.28)}
.who small{color:#bfe3fa}
.brand-mark{background:linear-gradient(135deg,#38bdf8,#0284c7);color:#fff;box-shadow:0 2px 8px rgba(14,165,233,.4)}
.sidebar{background:linear-gradient(180deg,#0b3d91 0%,#0369a1 55%,#0284c7 100%);border-right:0;padding:.8rem .6rem}
.sidebar a,.sidebar .linklike{color:#fff}
.sidebar a:hover,.sidebar .linklike:hover{background:rgba(255,255,255,.22);color:#fff;box-shadow:inset 3px 0 0 #fff}
.card,.stat{border-color:var(--line);box-shadow:0 1px 3px rgba(11,61,145,.08)}
.card h2,.card h3{color:var(--navy)}
.stat{border-left:4px solid var(--sky)}
.stat b{color:var(--navy)}.stat.bad{border-left-color:var(--bad)}.stat.bad b{color:var(--bad)}
a{color:var(--brand)}a:hover{color:var(--brand-d)}
th{color:#3f6f93;background:#f4fbff}
tr:hover td{background:#f7fcff}
.input,select,textarea{border-color:#a9d6ee}
.input:focus,select:focus,textarea:focus{outline:2px solid #7dd3fc;border-color:var(--brand)}
a:focus-visible,button:focus-visible{outline:2px solid var(--sky);outline-offset:2px}
.btn:hover{border-color:var(--brand);color:var(--brand-d)}
.btn-primary{background:var(--brand);border-color:var(--brand-d);color:#fff}
.btn-primary:hover{background:var(--brand-d);color:#fff}
.alert-info{background:#e0f2fe;border-color:#9fd5f3;color:#075985}
.st-open{background:#e0f2fe;color:#075985}.st-assigned{background:#d6efff;color:#075985}
.pr-normal{background:#d6efff;color:#075985}
.pager strong{background:var(--brand);border-color:var(--brand)}
.msg{background:#e9f5fc}.msg.mine{background:#d6efff}
.msg.system{border-color:#9fd5f3;color:#4f7391}
.login-body{background:radial-gradient(circle at 20% 15%,rgba(56,189,248,.45),transparent 45%),linear-gradient(160deg,#0b3d91 0%,#0369a1 55%,#0ea5e9 100%)}
.login-card{border-top:4px solid var(--sky);box-shadow:0 18px 50px rgba(11,61,145,.4)}
.login-card h1{color:var(--navy)}
@media (max-width:820px){.sidebar{box-shadow:2px 0 14px rgba(11,61,145,.4)}}